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Frequently Asked Questions.
1. Before Starting: Initial Contact and Feasibility Assessment
Provide company qualifications, past cases, and customer cooperation experiences to demonstrate industry recognition and credibility.
Provide test reports, certifications, and sample testing; invite customers for on-site inspections or virtual factory tours.
Offer market comparison analysis and explain price advantages and cost-effectiveness.
Explain production and supply chain capabilities and provide delivery assurance plans.
Clearly define after-sales policies and offer solutions for quality issues to eliminate customer concerns.
2. During the Cooperation: Negotiation and First Transaction
Be flexible in negotiating terms, provide reasonable payment methods, and offer performance guarantees.
Set clear delivery milestones, proactively report production progress, and keep customers informed.
Assign a dedicated contact person, maintain smooth communication, and respond quickly to customer inquiries and concerns.
Follow up after order delivery, ensure customer satisfaction, and quickly address any issues.
3. Stable Cooperation: Building Long-term Trust
Continuously optimize production processes, improve quality control standards, and ensure product consistency.
Provide a clear handover plan, including inventory management and supply chain coordination.
Stay in touch with the customer, discuss potential future needs, and leave room for future collaborations.
4. Ending the Cooperation: Project Completion or Partnership Termination
Ensure all orders are completed satisfactorily and confirm no outstanding issues before closing the cooperation.
Offer price adjustments, discounts, or value-added services to long-term partners to enhance cooperation loyalty.
Provide customization services and technical support to meet specific customer needs.
Proactively share industry trends and policy updates and work with customers to plan long-term cooperation strategies.
***Understanding and proactively addressing customer concerns at each stage is crucial for building a long-term business relationship. By providing professional service, timely communication, and stable supply capabilities, customer trust can be strengthened, leading to successful and lasting partnerships.***